Question 1

How quickly can we get started?

Accepted Answer

Getting started is straightforward. You download the client OVA from your customer panel, deploy it in your own environment, and complete the initial setup there. Once it is running, you can connect your backup applications with a read-only user account and begin monitoring without changing your production environment.

Question 2

Can BackupSec run on-prem, and does any data leave our environment?

Accepted Answer

Yes. BackupSec is designed for on-prem deployment. It connects to your backup applications using read-only user accounts, and your backup data, telemetry, metadata, and configuration details stay inside your environment. Nothing is transmitted to BackupSec or third parties during normal product operation.

Question 3

Do you support Veeam, MSP, and multi-tenant environments?

Accepted Answer

Yes. BackupSec is built for Veeam environments, including Backup & Replication, Microsoft 365 protection scenarios, hardened repositories, MSP operations, service provider deployments, and multi-tenant backup estates.

Question 4

What is backup security, and how does BackupSec approach it?

Accepted Answer

Backup security means protecting backup infrastructure, credentials, management planes, repositories, immutability settings, and restore paths from ransomware, misuse, accidental deletion, and configuration drift. BackupSec treats backup as a security surface, not just an operations tool.

Question 5

How does BackupSec help with ransomware recovery and recovery readiness?

Accepted Answer

BackupSec improves ransomware recovery readiness by monitoring backup health, reviewing configuration, validating restore paths, assessing immutability posture, checking clean recovery scenarios, and documenting whether teams can restore the right data within RTO and RPO targets.

Question 6

How do ZeroMON, ZeroTAM, and ZeroPEN work together?

Accepted Answer

ZeroMON monitors backup operations and security signals, ZeroTAM gives teams dedicated expert guidance, and ZeroPEN tests the backup environment like an attacker before validating real recovery scenarios. Together, they turn visibility into proven recovery readiness.

Question 7

What does ZeroPEN test, and how is it different from a regular penetration test?

Accepted Answer

ZeroPEN tests backup management planes, access controls, privilege escalation paths, immutability settings, isolation posture, and restore paths. Unlike a regular penetration test, it goes beyond findings by running real recovery scenarios and producing evidence that backups can be restored cleanly, completely, and on time.

Question 8

What if we need help during a crisis?

Accepted Answer

ZeroTAM customers get direct access to backup experts who already understand their environment and priorities. That means faster guidance, less repetition, and practical help when time matters most.

Question 9

Can we try before committing?

Accepted Answer

Yes. We can start with a free demo session to understand your environment, show the product in context, and answer technical questions. If there is a fit, we can then guide you through the next evaluation steps in your own environment.

Question 10

How is pricing structured?

Accepted Answer

ZeroMON pricing is based on protected VM count, not named users. ZeroTAM is typically scoped as a monthly advisory service based on environment size, operational needs, and support expectations. ZeroPEN is scoped per engagement based on backup infrastructure complexity, number of restore scenarios, and reporting depth.

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